What You’ll Do

Reporting to the UX Design Lead, the UX Designer crafts superior user experiences that are not only functional, but also enjoyable and accessible to all. Through regular UX reviews, the UX Designer provides essential feedback to the team, ensuring that our user experiences remain top-notch. This role’s ability to handle ambiguity, along with strong problem-solving skills, will be instrumental in navigating the dynamic and fast-paced environment of our agency.

You will work with the Creative team, as well as Developers and Project Managers to understand project requirements and create concepts that define a user’s best possible experience that adhere to client briefs. You will also play a key role in enhancing the role of UX within WTC and ensuring the seamless execution of UX projects.

Responsibilities

Craft User Experiences

• Develop user experiences that add value for our clients, function seamlessly, and are simple and enjoyable to use.
• Ensure accessibility for all users and provide clear pathways for troubleshooting issues.
• In collaboration with Designers, recommend User Interface direction based on UX research.

Collaborate

• Effectively communicate UX ideas using tools such as wireframes, user flows, content maps, and prototypes.
• Conduct regular UX reviews to uphold the UX strategy and provide guidance to the team.
• Collaborate regularly with project managers to address problems, ensure task completion, and adhere to timelines.
• Communicate with developers and understand high-level tech requirements and their affect on UX decisions and design.
• Conceptualize and create designs and interfaces, crafting mockups, prototypes, and comprehensive layouts efficiently and accurately.
• Clearly articulate the rationale behind your creative choices to both internal and external stakeholders.

Research & Testing

• Propose and formulate test plans for UX research such as eye-tracking, A/B testing, usability testing, surveys, focus groups, and more.
• Keep abreast of industry trends in user experience and interface design.

UX Advocacy

• Educate colleagues and clients on UX principles and promote their further integration into the design process.